When trying to make a technology change, marketers need to fight the status-quo. That’s not easy! There are several uncomfortable truths that many would rather ignore but which are important...
DownloadWe were lucky enough to host an event with Dr Simon Moore, Chartered Consumer Psychologist, as our guest speaker. Find out his thoughts on how the finance industry can embed...
ViewClientelling, though typically associated with retail, is equally transformative for the hospitality and travel industry. Personalising the service during a guest's stay is crucial. Standout in-person service, tailored recommendations, and...
DownloadCataloguing is not typically associated with enhancing customer experiences, but maybe it should be. Most bad marketing practices stem from data problems. Data problems are not isolated; they impact the...
DownloadDespite the ease of measuring campaign efficacy with modern performance marketing technologies, marketers must track the right indicators for diverse customer groups. This report addresses how marketers navigate these challenges...
DownloadThis report covers all aspects of the consumer multichannel shopping journey, from choosing where to buy online to payment, delivery options, and future buying preferences. It highlights how shoppers value...
DownloadWith the rise of online shopping, in-store experiences must be exceptional to stand out. Brands that ignore creating memorable in-store experiences risk losing customers to competitors who prioritise a bespoke...
DownloadCheck out this infographic to learn more about this past year's development of online and multichannel retail in the UK.
ViewThe lines between creepy and intuitive, stalker'ish and insightful, are becoming increasingly blurred for marketers. Let's get back to the data basics to work out how we can send genuinely...
ViewSelling strategies have shifted from store-first to digital-first and from pureplay to multichannel retailing. Brands and marketplaces have grown significantly, with the former now making up half of the Top500...
DownloadIn this series, we’re chatting with Marketing teams and IT teams across all industries. We’re answering their questions in the most straightforward and bullshit-free way possible. You don’t need AI,...
ViewThis white paper dives into the pace of the digital consumer. With the rapid rate, range and extent of changing consumer demands, marketers need to be purpose-led to communicate effectively....
DownloadWe were lucky enough to host an event with Ian Jindal, Editor-In-Chief of Internet Retailing as our guest speaker. Find out his thoughts on the key things retailers need to...
ViewThis report analyses the performance of growing brands, retailers and marketplaces in the UK market. This report comes at a time when customers’ focus is firmly on value, as inflation...
ViewThis report comes at a time when customers’ focus is firmly on value, as inflation continues to push up prices. Retailers, brands and marketplaces are responding by seeking to understand...
DownloadIn this report, we examine the worldwide eCommerce and multichannel market. Focusing on the most recent developments in global eCommerce and the factors that are shaping the sector’s development –...
DownloadThe Californian Gold Rush. A huge number of prospectors racing to grab their share of what appeared to be an opportunity not to be missed. Parallels with Black Friday anyone?!...
ViewThe RetailX E-commerce Report series offers an e-commerce and multichannel retail-focused overview of the state of key countries and regions. The reports blend our own exclusive research with international and...
DownloadThe RetailX eCommerce Sector Report series offers a retail-focused overview of the state of commerce in a range of sectors, both globally and by country, blending data from e-commerce and...
DownloadThis fascinating report on this increasingly important luxury retail sector, brings together Internet Retailing research into the French Luxury consumer shopping habits with insights across country, generation and income.
ViewI’m on the plane flying back from the US where 49,000 runners lined up at the start of the Chicago Marathon, on a Sunday morning, at 7:30 AM, at a...
ViewDive into an epic story about how a fabled quest to improve the realm of marketing inadvertently created a monster that plagued the landscape.
DownloadFind out how B&B Hotels focused on the challenges that really mattered to create audiences five times as quickly with twice as many data points.
DownloadRead about how Diptyque worked with imagino to achieve the Holy Grail - a joined up in-store and online customer experience.
DownloadJean Baptiste de Vathaire, Managing Director of Cairn.info talks about using imagino's technology to reconcile and make usable the data of over 100 million users.
Watch nowEvery day, CRM teams are paying the price for a lack of agility and unnecessary complexity in creating the campaigns and programs they know they could, and should, be implementing....
DownloadThis fascinating report on this increasingly important retail subscription sector, brings together Internet Retailing research into consumer subscription habits with insights across country, generation and income.
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